For a business in Vietnam, pest control is judged on two things: whether the premises are clear, and whether the file proves it. A programme that exists only as a technician arriving once a month will not pass an audit, however clean the kitchen is.
These pages cover the documentation, the contract terms and the situations that come up in each sector.
Records and audits
- HACCP pest control records — the six documents a file should contain, and the two that are usually missing.
- Preparing for a food safety audit — the four findings raised most often here, and a four-week preparation sequence.
Contracts and scope
- What a factory contract should include — device numbers, reporting format, response time, and who fixes the building defects.
- One-off treatment or annual contract
- Reading a commercial quotation
- What the regulations require — licences, product registration and safety data sheets for the file.
By sector
- Restaurants and food service — and why kitchens reopen from Tet with a problem.
- Hotels and hospitality — with how to handle a guest complaint in the first hour.
- Factories and manufacturing
- Buildings and property management
- Offices — and coworking spaces and small offices.
- Hospitals and clinics
- Schools and childcare
- Apartment buildings
The pests that cost businesses money
Contamination findings rather than illness are what close a kitchen or fail an audit. The species that produce them: cockroaches moving between drains and surfaces, rodents contaminating packaging and gnawing cabling, flies from waste, and bed bugs in accommodation.
Seasonal planning for a site
Catch counts rise in the rainy season and auditors expect that. What is scored is whether anyone noticed and acted. The pest year in Ho Chi Minh City sets out what changes and when.
Request a site survey
Commercial surveys are free of charge and carry no obligation. We walk the site, map the devices onto a numbered plan, and quote against a written scope — areas, pest groups, frequency, reporting format and response time.
Request a survey · Commercial services · Indicative prices
What a site survey should produce before you sign anything
A proper commercial survey ends with six documents, and a proposal missing any of them is not yet comparable with another. A numbered site plan showing every proposed device position. A species and risk assessment naming what is present and what the site is exposed to. A method statement saying what will be applied where, and what will not. A schedule with visit frequency and duration. A reporting specification — what you will receive after each visit and in what format. And the exclusions, written down.
The last one is where cheap proposals differ from realistic ones. Termite work, bird proofing, drain lining, deep cleaning and structural proofing are commonly excluded, and a proposal that stays silent about them is not cheaper — it is incomplete.
Trend data is the part auditors actually read
A stack of service reports says visits happened. Trend data says whether the site is getting better or worse, and that is the question an auditor is really asking. It means counting catches per device per visit and plotting them over months, so a rising count in one zone is visible before anybody sees an insect. Sites that keep trend data usually find they can reduce visit frequency in stable zones and concentrate effort where the numbers move — which lowers cost rather than raising it.
Contract length and what to avoid
Twelve months is normal and reasonable; it takes a full seasonal cycle to know what a site does. What to avoid is a contract that fixes a visit count without fixing a scope, because the visits then become the product. Tie the contract to areas covered, devices maintained and reporting delivered, and the visit count follows from the site rather than from the price.
For sector-specific programmes see who we serve, and for the audit file itself see what a food safety audit file should contain.